Contact
For inquiries, bug reports, or security reports, please email us. Including key details helps us respond faster.
Typical reply: 1–2 business days Security reports welcome Billing/subscription inquiries OK
Operation and support
FlashDesk is developed and operated from Japan. Support, billing inquiries, and security reports can be sent in Japanese or English.
For business or organizational use, please include your organization name, intended use, operating systems, expected number of users, and whether you need billing or contract arrangements. This helps us respond with more specific guidance.
Operator: TARS. For legal operator information, see the Legal Notice.
Before contacting us
- Bug report: OS (Windows/macOS/Linux), app version, timestamp, steps to reproduce, screenshots/logs (optional)
- Connection/network: if possible, describe the network environments (office/home/mobile) for both ends
Billing and subscriptions
Payment details such as card information are managed by the payment provider. FlashDesk does not store card numbers.
You can change seats and view billing details in the “Billing Portal” accessible from the Admin console.
Security reports
We welcome vulnerability reports and suspicious behavior reports. Please include [Security] in the subject and provide details such as scope, reproduction steps, and potential impact.
If the issue is urgent, please mention that as well (we will prioritize when possible).